Responsible Gaming Policy

Richard Casino supports safer gambling and encourages players to treat gambling as paid entertainment, not as income, stress treatment, or a way to solve financial problems.

Gambling involves risk. Outcomes are uncertain, and losses can happen. Players should only gamble when they can stay in control of their time, spending, and decisions.

This Responsible Gaming Policy explains practical steps, warning signs, account tools, support resources, and safer gambling options that may help users make informed choices.

Gambling Should Stay Controlled

Gambling should stay within limits that a player can afford. It should not interfere with health, relationships, work, study, bills, or daily responsibilities.

Players should follow these safer gambling habits:

• Only gamble with money set aside for entertainment;
• Do not chase losses;
• Do not gamble while upset, stressed, angry, tired, or under pressure;
• Do not borrow money to gamble;
• Take regular breaks;
• Keep track of time and spending;
• Set clear limits before playing;
• Stop when gambling no longer feels controlled;
• Avoid gambling as a way to escape stress, debt, or personal problems.

A player who feels pressure to continue gambling should stop and consider using account limits, cooling off, or self exclusion where available.

Warning Signs Of Gambling Harm

Gambling harm can build gradually. A player may not notice the problem at first, especially when gambling becomes part of a routine.

Warning signs may include:

• Spending more than planned;
• Chasing losses;
• Hiding gambling from family, friends, or partners;
• Borrowing money to gamble;
• Missing work, study, or family duties;
• Feeling anxious, guilty, angry, or upset about gambling;
• Using gambling to escape stress;
• Thinking about gambling constantly;
• Struggling to stop after deciding to stop;
• Gambling with money needed for bills, rent, food, or debt payments;
• Arguing with others about gambling;
• Opening new accounts after setting limits elsewhere;
• Feeling that gambling is the only way to recover money.

If one or more of these signs apply, the safer step is to stop gambling and contact a support service.

Account Limits

Richard Casino may provide safer gambling tools where available in the account area. These tools can help players control time, spending, and access.

Possible account tools may include:

• Deposit limits;
• Loss limits;
• Wager limits;
• Session limits;
• Reality checks;
• Cooling off periods;
• Self exclusion;
• Account closure options;
• Marketing opt out options.

Limits should be set before gambling starts, not after losses occur. A player should choose limits that match personal finances and entertainment spending.

Where limits are available, increasing or removing them may be subject to waiting periods or account checks. Restrictions may also apply where responsible gambling concerns are identified.

Cooling Off And Self Exclusion

Cooling off can help users take a short break from gambling. It may be useful when a player needs time away from account access, deposits, promotions, or gameplay.

Self exclusion is a stronger control for users who need to stop gambling for a longer period. A user who self excludes should not open another account, use another person’s account, or seek alternative ways to gamble.

Self exclusion should be treated seriously. It is a protective step, not a temporary inconvenience. If a user chooses self exclusion because gambling feels difficult to control, the safest action is to stay away from gambling and contact a support service.

Richard Casino may restrict account access, marketing, deposits, or play where cooling off or self exclusion controls apply.

Australian Support Resources

Australian users can access free and confidential gambling support services. These services can help with gambling behaviour, financial stress, family pressure, self exclusion, and crisis support.

Helpful resources include:

• Gambling Help Online: https://www.gamblinghelponline.org.au/
• BetStop: https://www.betstop.gov.au/
• National Debt Helpline: https://ndh.org.au/
• Lifeline Australia: https://www.lifeline.org.au/

BetStop applies to licensed Australian online and phone wagering providers. It should still be treated as an important support resource for people who need help controlling gambling.

A user who feels at risk should seek support early. Help is available before gambling becomes severe.

Underage Gambling

Richard Casino is not for minors. Users must be at least 18 years old, or the legal gambling age required in their location, whichever is higher.

Accounts may be closed, suspended, or restricted if underage use is detected or suspected. Richard Casino may use identity checks, age checks, document requests, and account validation to support age verification.

Adults should take care to prevent minors from accessing gambling accounts, payment methods, devices, saved passwords, or gambling content.

Protecting Vulnerable People

Vulnerable people may include minors, people experiencing gambling harm, people under financial pressure, people with limited control over gambling, or people affected by stress, mental health concerns, or substance use.

Safer steps may include:

• Keeping account credentials private.
• Not saving passwords on shared devices.
• Logging out after each session.
• Keeping payment methods away from minors.
• Using device level controls where helpful.
• Speaking with family or trusted support people.
• Setting spending controls with banks or payment providers where available.
• Removing access to gambling content where it creates harm.
• Using blocking or filtering tools where helpful.
• Asking support services for help early.

Shared devices should be handled carefully. A user should not allow children, family members, friends, or other people to access an account or gambling content through saved logins.

Blocking And Filtering Tools

Blocking and filtering tools can help reduce access to gambling websites and gambling related content. These tools may support people who want to limit exposure to gambling.

Examples include:

• BetBlocker: https://betblocker.org/
• Gamban: https://gamban.com/

Blocking tools may not block every website, app, advertisement, message, or payment route. They should be used as part of a broader safer gambling plan that may include support services, account limits, self exclusion, financial controls, and help from trusted people.

Users should not try to bypass blocking tools, self exclusion, account limits, or gambling harm controls.

Responsible Marketing

Richard Casino aims to handle gambling marketing responsibly. Users should not receive gambling marketing if they have opted out, closed an account for gambling harm reasons, or self excluded where such controls apply.

Promotional messages should not be sent to users who are not eligible to receive them. Users who do not want marketing should use the available opt out options or contact support through the contact options available on the website.

Marketing should never encourage users to chase losses, gamble beyond their means, or treat gambling as a financial solution.

Help From Richard Casino

Users can contact Richard Casino support about safer gambling options, account limits, cooling off, self exclusion, marketing opt out, or account closure.

Support may also help direct users to relevant policy pages or account settings where safer gambling tools are available.

Richard Casino does not promise a specific response time in this policy. Users who feel at immediate risk should contact an external support service, emergency service, or crisis line in their location.

Privacy And Responsible Gambling Data

Safer gambling requests may require account notes, restrictions, support records, limit settings, exclusion records, or responsible gambling preferences.

Richard Casino may use responsible gambling data to apply account controls, restrict marketing, manage limits, support self exclusion, monitor risk, and meet compliance requirements.

Personal data connected with responsible gambling is handled in line with the Privacy Policy. Users should read the Privacy Policy for more information about data collection, use, storage, sharing, and user rights.

Related Policies

Users should read these related policy pages for more information:

• Terms & Conditions;
• Withdrawal Policy;
• Privacy Policy;
• Cookie Policy.

These pages explain account rules, payment handling, privacy practices, cookie use, withdrawals, validation, and compliance requirements.

Final Notice

If gambling stops being fun, causes stress, or affects money, work, study, or relationships, the user should stop and contact a support service.

Gambling should never be used to solve debt, replace income, escape pressure, or recover losses.